FAQ: Frequently Asked Questions

How much will I have to pay for shipping?
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
How do you ship & how quickly will I receive my order?
We ship DHL to your door. All of our rugs are shipped within 24-48hrs from your purchase date. Most packages are delivered within 5 business days of their dispatch.
Will I have to pay sales tax (VAT) on my purchase?
You will not be responsible for any of the VAT charges. We cover all costs of duties, taxes and transit.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card (Euro Card), American Express, and Discover Cards. We also accept PayPal for those who wish to make a purchase using PayPal. For all other payment options please write us at info@rugs.co.uk
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
How do I place an order?
We offer hassle-free online shopping. You may place your order online, 24hrs a day, and 7 days a week with our secure online shopping cart. Once your order placed we'll have your rugs dispatched the next business day.
Can I delay the shipment of my order?
Yes. To place an order with a delayed shipping date its best that you place your order online and call us with your preferred date of shipment, or delivery date. Our telephone number is 0808 189 0459
Why should I buy from rugs.co.uk?
  • Free Shipping.
  • Free Taxes/Duties.
  • Easy Returns.
  • 75% Off Retail Prices.
  • Expert Customer Care.
  • Secure Online Shopping.
  • Lowest Prices Guaranteed.
  • Thousands of Rugs in stock.
  • 30Day Returns & No Restocking Fee.
  • All Rugs are Shipped Within 24-48hrs.
  • Millions of Rugs Shipped since 2001.
  • 5% Bonus Store Credit on all your Orders.
  • Direct Manufacturing & No Retail Overheads.
How long has rugs.co.uk been in business?
We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.
What are others saying about rugs.co.uk?
With over 375,000 rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers. Once you give us a chance to show ourselves, you'll never shop anywhere else for your area rug needs. Try us, and see for yourself, because at iRugs.co.uk your satisfaction is guaranteed.
Please take a moment and read just a few of the testimonials we've received over the years.
Will I pay for shipping back?
Buyer is responsible for all returns. However, we will help you with rates and other necessary details. We have warehouses all throughout the world and you may use the nearest to you in the event of a return, which we'll email you it's returns details and return authorization number for.
Do you charge restocking fee?
We do NOT charge restocking fee. We realize that it's already a hassle if your order doesn't work out for you, so we certainly don't want to make it any more frustrating, by penalizing you with unnecessary restocking fees.
When will my refund be processed?
We process all returns and refunds within 7-10 business days after delivery back to your form of payment.
What is your contact information?
US Office / Warehouse
104 Williamson St
Fort Mill, SC 29715 USA
Europe Office / Warehouse
Hagackerstrasse 9a
8953 Dietikon (Zurich)
Switzerland (CH)

Website: http://rugs.co.uk
Email: info@rugs.co.uk
What else do I need to know?
Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: 0808 189 0459 (toll free) OR +44 020 8099 7267


24/7 Customer Service

Trouble with your order? Drop us a line by phone any time, day or night!

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Over 4 million rugs in stock. All rugs ship within one business day!

© 2023 Rugs UK

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