FAQ: Frequently Asked Questions
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
We ship DHL to your door. All of our rugs are shipped within 24-48hrs from your purchase date. Most packages are delivered within 5 business days of their dispatch.
You will not be responsible for any of the VAT charges. We cover all costs of duties, taxes and transit.
We offer secure online payment options such as Visa, Master Card (Euro Card), American Express, and Discover Cards. We also accept PayPal for those who wish to make a purchase using PayPal. For all other payment options please write us at info@Rugs.co.uk
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
We offer hassle-free online shopping. You may place your order online, 24hrs a day, and 7 days a week with our secure online shopping cart. Once your order placed we'll have your rugs dispatched the next business day.
Yes. To place an order with a delayed shipping date its best that you place your order online and call us with your preferred date of shipment, or delivery date. Our telephone number is 0808 189 0459
- Free Shipping.
- Free Taxes/Duties.
- Easy Returns.
- 75% Off Retail Prices.
- Expert Customer Care.
- Secure Online Shopping.
- Lowest Prices Guaranteed.
- Over 200,000 Rugs in Stock.
- 30Day Returns & No Restocking Fee.
- All Rugs are Shipped Within 24-48hrs.
- Over 375,000 Rugs Shipped Since 2001.
- 5% Bonus Store Credit on all your Orders.
- Direct Manufacturing & No Retail Overheads.
We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.
With over 375,000 rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers. Once you give us a chance to show ourselves, you'll never shop anywhere else for your area rug needs. Try us, and see for yourself, because at Rugs.co.uk your satisfaction is guaranteed.
Please take a moment and read just a few of the testimonials we've received over the years.
Buyer is responsible for all returns. However, we will help you with rates and other necessary details. We have warehouses all throughout the world and you may use the nearest to you in the event of a return, which we'll email you it's returns details and return authorization number for.
We do NOT charge restocking fee. We realize that it's already a hassle if your order doesn't work out for you, so we certainly don't want to make it any more frustrating, by penalizing you with unnecessary restocking fees.
We process all returns and refunds within 7-10 business days after delivery back to your form of payment.
US Office / Warehouse
104 Williamson St
Fort Mill, SC 29715 USA
Europe Office / Warehouse
8953 Dietikon (Zurich)
Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: 0808 189 0459 (toll free) OR +44 020 8099 7267